Feel Good Food

Privacy Policy

Protecting Your Privacy

Personal Information is information from which your identity can be ascertained and is provided by you when registering for the Bluebag Account Card. We recognise that your Personal Information is personal and we have strict policies on how this information is used and disclosed. The information you provide is necessary to register you for membership, without this information we cannot provide you with the service. However, personal information for our business purposes is to be minimal, private, correct, and safe and made available to the individual.

The Nature of our Business

Bluebag is principally a retailer. Retailing can utilise a number of facilities and functions including shops, the Internet, and reward or loyalty schemes. As a successful and established retailer we carry out any or all of these means of business from time to time to allow our business to grow and to provide the very best service to our customers.

Purpose of Collection

To join the Bluebag, you will be asked to provide certain personal information.

Your personal information is collected to enable us to:

  • Email specials or promotions
  • Inform of special promotions, offers and important changes to Bluebag that may be of interest


By joining the Bluebag you give your consent to how we may access and use your information, which includes:

  • Keeping a record of your personal information
  • Accessing your personal information for the purpose of sending an email newsletter, information and special offers
  • Deleting your personal information from our records should you choose to cancel your membership
  • Accessing your personal information for the purpose of compiling grouped and anonymous statistics about Bluebag


Bluebag does not permit other businesses to access your personal information.

We will not sell, trade, give or rent any personal information to a third party unless we are required to do so by law.

Access and Control of Information

In accordance with privacy law, we allow you access to any personal information of yours that we hold. If you wish to correct or update your information at any time please contact us and we will make any changes for you. You can also choose to cancel your membership (via the same method) at any time and in the event you chose to do so, we will delete your personal information from our records within 14 days.

Safekeeping and Need to Know Handling

As part of us keeping your personal information private we only allow access on a need to know basis.

Hosting Services

As part of our commitment to adopting best practice policy and procedures, we recognise the need to employ the expertise and services of a third party hosting facility using the highest standard in security software and services. We have therefore contracted a third party Network Operation Provider that offers state of the art hosting and security facilities. This means that the information you provide is stored on a database server, which is secured within our Hosting Contractor’s facilities. This arrangement has been made to ensure that the information you provide is stored in a secure environment and the possibility of access from an unauthorised third party is minimised. Our Hosting Provider is not permitted access to your personal information.

Staff Training

All our staff are aware of our Privacy Policy and procedures. Access to your personal information is restricted to members of staff who require access for the purpose of updating information or developing and maintaining the technology.

Changes To The Policy

By becoming a Bluebag Member, you agree that you understand and accept this Privacy Policy and are aware that we may change our policy from time to time. We will notify you in the event that our policies change.


Despite investments in technology and privacy and security protocols, it is the nature of the medium that the information stored on our servers and any data broadcast over the Internet can, in extreme circumstances, be accessed by unauthorised third parties. We wish to assure you that we recognise this risk and have adopted security strategies to ensure that this risk is minimised. However, while we strive to protect your personal information, we cannot ensure or warrant the security of it. Thus, any information you provide to us is accepted and stored subject to these risks. We will notify you immediately when we become aware of any unauthorised access to your information should it occur.

Contact Us

If you have a particular concern or query about your personal information held by us you should write to Bluebag 405 Collins Street, Melbourne 3000 or email catering@bluebag.com.au.