How do I place an order?
How do I set up a corporate account?
Please email us. In most cases an account can be set up using the information in your email signature.
When do I place the order?
24 hours notice is appreciated, however we understand that this is not always practical. Our CBD kitchen and delivery vans mean that we are in a position to offer a late/same-day catering service. Please note that the product range available for same-day deliveries can be quite restricted, depending on what is available on the day. Please allow at least an hour’s turn around for same-day orders.
Is there a minimum order amount?
There is a $50 minimum order amount. In some cases we may be able to supply an order below that amount with the application of a surcharge.
What do I order?
We suggest 1.5 rounds per person. By default, we will include approximately 20% vegetarian options. Please indicate if you do not require vegetarian options, or if you would like your vegetarian options separated out. We generally cut our sandwiches into 4 points and our baguettes and wraps into halves.
What is the difference between a ’round’ and ‘per person’?
A round is one whole sandwich, baguette, wrap or x2 mini-bagels. As noted, we suggest 1.5 rounds per person as a good amount of food to provide your guests. A single round is $7.00, per person is $10.50.
How do I know what products to choose?
You can make your own selection using the seasonal Daily Menu on the front page or allow us to do a mixture of our best.
How do I know my order has been received?
Once we place your order in our system, we will send you a confirmation email detailing delivery date, time and address. Your confirmation email is your assurance that your order has been entered into our system. If you have not received a confirmation email within 48 hours of placing your order, please contact us.
How do I pay?
We send a Tax Invoice with each delivery. Payment terms are seven days from the date of delivery. We accept EFT payments, cheque and Visa/Mastercard. In some cases we may be able to offer a Monthly billing option, please email us to discuss.
Do you charge for delivery?
We do not charge for weekday delivery within the CBD for orders over $50. There is a charge for deliveries outside the CBD based on the destination.
What is your policy on cancellations?
For general orders we will accept cancellations on the day prior by 3:00pm. Depending on the circumstances, we may be able to cancel orders on the same day. This remains at Bluebag’s discretion. For orders containing special requests (including gourmet hotfood, bakery items and products not offered for same-day catering), we do require 24 hours notice.
How will my catering be presented?
All catering is sent on black or white melamine platters. (Please note all website photos are only indicative of presentation.)
Do you cater to special dietary requirements?
Yes we do, we cater to most common dietary needs including gluten-free, dairy-free & vegan requirements. Please note we cannot guarantee our kitchen is free of allergens such as flour and nuts that may cause severe reactions in extreme cases.
Weekend and Public Holiday Catering?
Please contact us to discuss. There is a minimum order requirement, and surcharges may apply.
Is GST included in the pricing?
No, all pricing is GST exclusive.